Ethnicity Online

Cultural Awareness in Healthcare

Patient Information

As the index below shows, this section of the website provides lots of healthcare-related information for patients, including how to register with a doctor, find a dentist and access interpretation services.

The section, which is divided into 10 pages, plus a page of links to a range of useful resources for patients (especially in languages other than English), has been translated into five different languages (see box).

1. Welcome

  • The National Health Service (NHS)
  • Glossary
  • How do I find an interpreter?
  • CINTRA – the Cambridgeshire Interpretation and Translation Agency

2. Registering with a doctor

  • Why do I need to see a doctor first?
  • Why do I need to be registered with a doctor?
  • How do I find a doctor near me?
  • How do I register with a doctor?
  • How do I change to a new doctor?

3. Your NHS medical card

  • What is the NHS medical card?
  • Am I entitled to an NHS medical card?
  • How do I get an NHS medical card?

4. Seeing the doctor

  • Why do I have to make an appointment?
  • What happens when I go to see my doctor?
  • Why didn't I get any medications?
  • How do I get a home visit?
  • How do I get emergency treatment without an appointment?
  • Further information

5. The prescription form

  • What is this prescription form for?
  • Is there a charge for my medications?
  • How do I fill in the form?

6. Are there any charges for my treatment?

7. What other services can I use?

  • Patient Transport Services
  • Help with travel
  • Translation and interpretation services
  • Further information

8. How do I find a dentist?

  • Why do I need to go to a dentist?
  • How do I find a dentist?
  • Is there a charge for my dental treatment?

9. How do I make a complaint (or compliment)?

  • Making a complaint
  • Informal complaints
  • The formal complaint process
  • Paying a compliment

10. What do I need to tell staff if I have to stay in hospital?

Links to translated information resources

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